Customer Support - Work From Home

Standard Metrics Remote
customer support work from home metrics customer service remote health health insurance insurance family customer support analyst email troubleshooting
March 15, 2023
Standard Metrics
Mount Holly, New Jersey
[Customer Service / Remote] - Anywhere in U.S.
/ Competitive salary / Health insurance for you and your family covered 100% - As a Customer Support Analyst you'll:
Identify, respond to, and resolve issues and questions raised by Standard Metrics' customers and founders via incoming live chat and email inquiries; Help customers and founders with day-to-day platform usage, answering questions, and troubleshooting unexpected issues; Conduct client trainings and ad hoc screen shares to ensure customers are able to manage Standard Metrics themselves; Assist with product documentation to enhance the Help Center, including the creation of self-serve tutorials.
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